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Prepare for the Salesforce Business Analyst Certification
Introduction
Welcome to the Course! (0:35)
About Emily (0:26)
About Jeremy (0:24)
About the Exam (16:00)
Quick Note on Course Structure (0:45)
Glossary Introduction (0:26)
Glossary of Key Terms
Introduction to Notes (0:33)
Comlpete Trailhead Badges and Documents Notes
Foundations of a Business Analyst
Introduction to Foundations of a Business Analyst (0:45)
The Role of Business Analyst (9:18)
Key Tasks of a Business Analyst (13:31)
Soft Skills (3:32)
Technical Skills (2:59)
Application Lifecycle Development (9:04)
Sandboxes (10:38)
Customer Discovery
Introduction to Discovery (0:26)
What is discovery? (6:47)
Journey Mapping (4:55)
Build a Journey Map (11:14)
Engaging Stakeholders (8:07)
Centers of Excellence (4:25)
Documentation (4:13)
Overview of Elicitation Techniques (2:42)
Whiteboarding (4:52)
Interviews (4:26)
Observation (4:35)
Requirements Workshop (3:32)
Surveys (3:30)
Create a Dev org (2:43)
Salesforce Health Check (2:49)
Customer Discovery Key Terms not Covered Thus Far (2:15)
Customer Discovery Practice Question Walkthrough (3:58)
End of Section Quiz Questions: Customer Discovery
End of Section Quiz Questions Answers: Customer Discovery
Collaboration with Stakeholders
Introduction to Collaboration with Stakeholders (0:51)
Trust (5:43)
Developing a Positive Relationship (2:53)
Influencing Styles (8:39)
Sales Enablement (4:12)
Content Strategy (7:03)
RACI (5:29)
Demos (2:49)
Demo Strategies (3:23)
Capability Models (2:30)
Improving User Adoption (4:51)
Stakeholder Analysis (5:18)
Enterprise Analysis (2:37)
Strategy Analysis (2:04)
Stakeholder Wheel (1:46)
Collaboration with Stakeholders Key Terms not Covered Thus Far (5:41)
Collaboration with Stakeholders Practice Questions (4:36)
End of Section Quiz Questions: Collaboration with Stakeholders
End of Section Quiz Questions Answers: Collaboration with Stakeholders
Business Process Mapping
Introduction to Business Process Mapping (0:38)
Process Mapping (4:14)
Detailed Process Map (5:23)
Diagramming Essentials (4:55)
V2MOM (11:24)
Universal Process Notation (12:07)
SIPOC (6:32)
Value Stream (10:57)
Entity Relationship Diagraming (3:35)
Gap Analysis (4:10)
Business Process Mapping Key Terms Not Covered Thus Far (3:12)
Business Process Mapping Practice Question Walkthrough (4:48)
End of Section Quiz Questions: Business Process Mapping
End of Section Quiz Questions Answers: Business Process Mapping
Requirements
Introduction to Requirements (0:40)
Agile Development Strategies (16:46)
Scrum (11:35)
Kanban (7:07)
Jobs to be Done (5:05)
Brainstorming (3:36)
Document Analysis (3:14)
Focus Group (4:16)
Interface Analysis (7:37)
Prototyping (4:46)
Questionaires (4:18)
Setup Audit Trail (3:06)
Functional Requirement Specification (6:29)
System Requirement Spefication (4:06)
Statement of Work (6:10)
Minimum Viable Product (4:56)
Requirements Key Terms not Coverd Thus Far (4:20)
Requirements Practice Question Walkthrough (4:25)
End of Section Quiz Questions: Requirements
End of Section Quiz Questions Answers: Requirements
User Stories
Introduction to User Stories (0:41)
Basics of User Stories (3:58)
Components of a User Story (7:28)
Acceptance Criteria (5:21)
Definition of Done (3:48)
Acceptance Criteria vs. Definition of Done (2:37)
Practice Writing User Stories (10:11)
Git/ Version Controll Software (8:32)
User Stories Key Terms not Covered Thus Far (1:06)
User Stories Practice Question Walkthrough (4:40)
End of Section Quiz Questions: User Stories
End of Section Quiz Questions Answers: User Stories
User Acceptance
Introduction to User Acceptance Testing (0:51)
What is User Acceptance Testing (4:11)
The Business Analysts Role in UAT (3:58)
Keeping UAT on Track (4:02)
Types of Tests (3:23)
QA Testing (3:20)
Stress Testing (4:28)
Test Cases (4:43)
Go/No-Go Release Decisions (4:39)
User Training (3:31)
Change Set Development (3:20)
Package Development (3:54)
Org Development (2:29)
User Acceptance Key Terms not Covered thus Far (3:41)
User Acceptance Practice Question Walkthrough (4:51)
End of Section Quiz Questions: User Acceptance
End of Section Quiz Questions Answers: User Acceptance
Conclusion
Thank you for taking this course! (0:20)
Let's Connect! (0:13)
Practice Exam
Introduction to the Practice Exam (0:34)
Full Practice Exam
Full Practice Exam Answers and Explanations
Customer Discovery Key Terms not Covered Thus Far
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