Salesforce AI Fundamentals Course
Master AI on the Salesforce Platform
Easily master Salesforce AI fundamentals through this streamlined course. This course has the following resources:
- Complete video lectures covering all key topics.
- Demoed solutions and practice questions after every section.
- Comprehensive glossary of all terms you need to know with links to learn more.
- A full practice exam with explanations and documentation links.
- Notes on the 52 trailhead modules that make up this Trailmix.
Learn how to leverage AI with Salesforce and increase your productivity.
About Our Course
Example Curriculum
Introduction
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AI Fundamentals - 17%
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- Introduction to AI fundamentals (0:17)
- What is AI? (3:04)
- Predictive vs Generative AI (2:24)
- Predictive AI (3:43)
- Generative AI (2:12)
- Main AI Capabilities (3:37)
- Concerns of AI (4:16)
- Key AI Terms (3:05)
- Practice Question Walkthrough: AI Fundamentals (2:39)
- End of Section Quiz: AI Fundamentals
- End of Section Quiz: AI Fundamentals Answers and Explanations
AI Capabilities in CRM - 8%
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- Introduction to AI for CRM (0:36)
- Einstein for Multiple Objects (3:38)
- Einstein for Leads (2:28)
- Einstein for Opportunities (3:39)
- Einstein for Cases (2:46)
- Practice Question Walkthrough: AI Capabilities in CRM (3:37)
- End of Section Quiz: AI Capabilities in CRM
- End of Section Quiz: AI Capabilities in CRM Answers and Explanations
Ethical Considerations of AI - 39%
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- Introduction to Ethical Considerations of AI (0:28)
- Salesforces Trusted AI Principles (2:24)
- 5 Guidelines for Responsible AI Development (3:09)
- Ethical AI Practice Maturity Model (4:12)
- Biases (3:44)
- Practice Question Walkthrough: Ethical Considerations of AI (2:11)
- End of Section Quiz: Ethical Considerations of AI
- End of Section Quiz: Ethical Considerations of AI Answers and Explanations
Data for AI - 36%
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Demos
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Practice Exam
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Thank you!
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