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Salesforce AI Fundamentals
Introduction
Welcome to the Course (0:30)
About Jeremy (0:32)
About Emily (0:39)
Introduction to the Glossary (0:13)
Complete Glossary of Terms
Introduction to the Notes (0:37)
Complete Trailhead Trailmix Notes on All 50+ Modules
AI Fundamentals - 17%
Introduction to AI fundamentals (0:17)
What is AI? (3:04)
Predictive vs Generative AI (2:24)
Predictive AI (3:43)
Generative AI (2:12)
Main AI Capabilities (3:37)
Concerns of AI (4:16)
Key AI Terms (3:05)
Practice Question Walkthrough: AI Fundamentals (2:39)
End of Section Quiz: AI Fundamentals
End of Section Quiz: AI Fundamentals Answers and Explanations
AI Capabilities in CRM - 8%
Introduction to AI for CRM (0:36)
Einstein for Multiple Objects (3:38)
Einstein for Leads (2:28)
Einstein for Opportunities (3:39)
Einstein for Cases (2:46)
Practice Question Walkthrough: AI Capabilities in CRM (3:37)
End of Section Quiz: AI Capabilities in CRM
End of Section Quiz: AI Capabilities in CRM Answers and Explanations
Ethical Considerations of AI - 39%
Introduction to Ethical Considerations of AI (0:28)
Salesforces Trusted AI Principles (2:24)
5 Guidelines for Responsible AI Development (3:09)
Ethical AI Practice Maturity Model (4:12)
Biases (3:44)
Practice Question Walkthrough: Ethical Considerations of AI (2:11)
End of Section Quiz: Ethical Considerations of AI
End of Section Quiz: Ethical Considerations of AI Answers and Explanations
Data for AI - 36%
Introduction to Data for AI (0:31)
Why is Data Important? (2:14)
What Makes Good Data? (5:32)
How to Make Good Data (4:07)
Data Management Strategies (5:01)
Practice Question Walkthrough: Data for AI (1:29)
End of Section Quiz: Data for AI
End of Section Quiz: Data for AI Answers and Explanations
Demos
Introduction to Demos (0:27)
Setup Prompt Generator AI org (2:33)
Setup Prompt Generator using OpenAI ChatGPT (8:54)
Setup Microsoft Copilot AI to Invoke a Flow in Salesforce (5:27)
Setup Duplicate and Matching Rules (8:02)
Practice Exam
Intro to Full Practice Exam (0:27)
Take Full Practice Exam
Practice Exam Answers
Thank you!
Thank you for taking this course! (0:08)
Let's Connect! (0:27)
Complete Trailhead Trailmix Notes on All 50+ Modules
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