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Prepare for the Salesforce Agentforce Specialist Certification Course
Introduction
Promo (1:03)
Welcome to the Course (0:38)
Emily Introduction (0:26)
Jeremy Introduction (0:32)
Introduction to the Glossary (0:31)
Full Glossary of Terms
Exam Outline (6:28)
Creating a Dev Org With Agentforce and Data Cloud (3:53)
Generative AI Message (0:49)
AI Agents
AI Agent Introduction (0:26)
What are Agents (5:10)
Types of Agents (4:36)
Reasoning Engine (3:01)
Steps of an Agent (6:18)
Types of Agents for Set Up (2:44)
Topics (2:03)
Define Settings (5:13)
Data Selection (5:06)
Topic Configuration (3:38)
Action Configuration (3:03)
Testing Your Agent (2:26)
Creating an Agent Part 1 (4:46)
Creating an Agent Part 2 (3:02)
Creating an Agent Part 3 (3:28)
Creating an Agent Part 4 (3:00)
Agent Users (2:34)
Key Terms AI Agents (2:02)
Practice Questions AI Agents (3:20)
Prompt Engineering
Prompt Engineering Introduction (0:26)
What are Prompts (3:45)
Prompts vs Prompt Template (3:17)
Prompt Template Types (4:24)
Steps of a Prompt Template (3:41)
Field Generation Prompt Template Demo (6:48)
Sales Email Prompt Template Demo (5:46)
Record Summary Prompt Builder Demo (5:30)
Flex Prompt Template Demo (6:09)
Best Practices for Prompt Templates (5:18)
Grounding (2:56)
Types of Grounding (4:44)
Key Terms Prompt Engineering (3:02)
Practice Questions Prompt Engineering (3:02)
Data Cloud for Agentforce
Data Cloud Introduction (0:29)
Data Cloud Basics (4:16)
What is a Data Library (4:15)
Data Lake Objects (2:03)
Data Model Objects (2:35)
Searching Overview (5:02)
Keyword Search (3:21)
Semantic Search (2:27)
Vector Search (3:43)
Hybrid Search (3:33)
Indexing (1:32)
Chunking Overview (2:00)
Chunking Strategies (3:58)
Data Cloud Retrievers (3:10)
Retrieval Augmented Generation (3:16)
Key Terms Data Cloud (3:32)
Practice Questions Data Cloud for Agentforce (2:58)
Development Lifecycle
Development Lifecycle Introduction (0:30)
Set Up an Agentforce Testing Center Org (2:50)
Testing Center Demo (4:58)
Temperature (1:01)
Frequency (0:45)
Presence Penalty (1:03)
Event Logs (2:39)
KPIs for AI: Accuracy and Toxicity Scores (2:35)
Key Terms Lifecycle Development (2:47)
Practice Questions Development Lifecycle (2:45)
Multi-Agent Interoperability
Multi-Agent Interoperability Introduction (0:28)
Multi-Agent Interoperability (1:55)
Model Context Protocol (MCP) (1:22)
Agent to Agent Communication (1:51)
Agent API (1:28)
Bring Your Own LLM (3:52)
Key Terms Multi-Agent Interoperability (3:08)
Practice Questions Multi-Agent Interoperability (3:34)
Additional Salesforce AI Tools
Additional AI Tools Introduction (0:32)
Einstein Service Replies Demo (3:02)
Practice Test
Introduction to the Practice Exam (0:32)
Full Practice Test
Conclusion
Thank You and Let's Connect (0:29)
KPIs for AI: Accuracy and Toxicity Scores
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