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Prepare for the Salesforce Administrator Certification
Introduction
Welcome to the Course (0:56)
About Emily (0:35)
About the Exam (19:17)
About the Course (0:19)
How to get the most out of this course (0:46)
Glossary Overview (0:31)
Create a Dev Org (3:11)
Tour of Salesforce (7:01)
Why do companies use Salesforce (5:04)
Configuration and Setup - 20%
Company Information (6:54)
Fiscal Years (3:26)
Business Hours and Holidays (6:16)
Currency Management (3:31)
App Menu (3:04)
List Views (7:44)
Global Search and Quick Find (3:28)
Setting Up Users (7:24)
Resetting Passwords (2:48)
Object Level vs. Record Level Security (10:48)
Org Wide Defaults (4:08)
Profiles (8:15)
Permission Sets (5:22)
Field Level Security (3:05)
Role Hierarchy (4:44)
Roles (3:45)
Sharing Rules (5:18)
Manual Sharing (2:12)
Public Groups (4:35)
Security with Dashboards and Reports (4:11)
Object Manager and Lightning App Builder - 20%
Introduction to Object Manager (0:33)
Relational Databases (2:52)
Standard vs Custom Objects (4:35)
Custom Objects (8:40)
Master Detail Relationship (8:32)
Lookup Relationship (3:55)
Schema Builder (4:06)
Junction Objects (4:30)
Fields (2:30)
Address (1:01)
Auto Number (5:04)
Checkbox (5:21)
Currency (4:10)
Date (5:14)
Date/Time (3:04)
Email (4:20)
External Lookup (1:53)
Formula Field (8:20)
Geolocation (2:33)
Hierarchical Relationships (3:09)
Lookup Field (2:34)
Master Detail Field (3:34)
Number (3:06)
Percent (3:07)
Phone (2:36)
Picklist (4:56)
Multi-Select Picklists (5:10)
Rollup Summary (2:53)
Text (3:22)
Encrypted Text (3:57)
Text Area (2:26)
Text Area Long (3:30)
Text Area Rich (2:25)
Time (2:05)
Url (1:22)
Record Types (5:00)
Page Layouts (9:00)
How do Page Layouts work with Record Types (4:44)
App Manager (7:33)
Sales and Marketing Applications - 12%
Intro to Sales and Marketing (0:25)
Leads (4:09)
Lead Automation Tools (7:02)
Lead Assignment Rules (6:53)
Converting a Lead (3:42)
Opportunities (3:42)
Sales Processes (4:47)
Paths (2:38)
Forecasts (4:16)
Home Page Assistant (1:45)
Campaigns (5:40)
Service and Support Applications - 11%
Introduction to Service and Support Applications (0:39)
Cases (2:47)
Case Automations at a High Level (7:32)
Case Assignment Rules (6:11)
Queues (2:49)
Support Processes (4:10)
Case Auto Response Rules (3:52)
Case Escalation (6:33)
Knowledge at a High Level (4:50)
Productivity and Collaboration - 7%
Introduction to Productivity and Collaboration (0:25)
Capabilities of Activity Management (3:30)
Chatter (4:18)
Salesforce Mobile App (2:15)
Global Quick Actions vs Object Specific Actions (2:38)
App Exchange Overview (3:24)
Data and Analytics Management - 14%
Introduction to Data and Analytics Management (0:24)
Data Loader vs Import Wizard (4:50)
Using the Data Import Wizard (4:34)
Using the Data Loader (6:35)
Transferring Data (4:19)
Mass Deleting Data (3:23)
Ways to Back up and Export Data (2:24)
Validation Rules (7:08)
Report Types (6:52)
Report Formats (10:08)
Creating a Report (5:45)
Dashboard Components (5:43)
Creating a Dashboard (3:50)
Subscribing to Reports and Dashboards (3:45)
Workflow/Process Automation - 16%
Introduction to Workflow and Process Automation (0:25)
Recent Updates to this section (3:31)
Types of Flows (3:57)
Elements of Flows (5:47)
Resources (2:16)
Approval Processes (4:55)
Final Approval Actions (2:03)
Final Rejection Actions (1:46)
Types of Approval Processes (1:50)
Final Steps
Thanks for Joining! (0:18)
The Best Practice Exams (0:50)
Where to look for coupon codes (0:44)
Trailhead can help! (0:39)
Reviews are Really Helpful! (0:22)
Lets Connect! (0:20)
Introduction to Workflow and Process Automation
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